Our response times depend on your support plan:
| Plan | Response Time | Resolution Target |
|---|---|---|
| Technical Support | Within 5 business hours | Within 15 business hours |
| Premium Support | Within 3 business hours | Within 15 business hours |
Business hours are Monday to Friday, 9:00am–5:30pm UK time. Premium Support customers have 24/7 access for critical issues.
If we fail to resolve your ticket within 15 business hours, a week’s worth of credit will be added to your account on request.
View full plan details at cubecart.com/technical-support.