Monday to Friday, 9:00am to 5:30pm UK time (GMT in winter, BST in summer). We are closed on UK public holidays.

Response Times

Plan Response SLA Availability
Technical Support Within 5 business hours UK business hours
Premium Support Within 3 business hours 24/7 for critical issues

Hosting: 24/7 Monitoring

All Official CubeCart Hosting plans include 24/7 staff monitoring with continuous oversight of server health, security, and uptime — even outside of standard UK office hours.

Urgent Issues Outside Office Hours

If you have a critical issue outside of office hours, log in to my.cubecart.com and submit a Critical ticket. Critical tickets trigger an immediate alert to our team, ensuring your issue gets attention even outside standard hours. This option is available to all hosting customers.

How to Reach Us